Customer reviews of James Shepherd Limited

By Geoff P on 08 December 2016 | Verified purchase

Easy to deal with, no frills, old fashioned car dealers .

By Nathan R on 24 June 2016 | Verified purchase

Very easy to deal with, quick and hassle free transaction

By Robert C on 28 February 2024 | Purchase not verified

Really good service. Very helpful and easy to deal with. Would certainly use again.

By William W on 31 October 2023 | Purchase not verified

The firm is completely incompetent, mistake after mistake after mistake. Sold me a dangerous vehicle. They lied to me on multiple occasions. I've not had a single apology from anyone at the firm. Zero care for the safety and satisfaction of customers. They then attempted to fix the vehicle and expected me to keep it. The director asked me to insure the car to be redelivered when it should have been driven on their trade plates under their insurance as my insurance obviously wouldn’t cover them. Agreed to pay me £100 compensation on top of the vehicle value for this but never did. Surprised they are still trading.

Reply from James Shepherd Limited on 31/10/23

Hi William Sorry to hear your comments as we aim to please all our customers. The vehicle was not dangerous and we rectified the faults pointed out to us, we even collected the vehicle from you and brought it back when done. As the vehicle is over 12 years old with 100,000 miles it obviously did not meet your expectations so we gave you a full refund even after 2 months, this we feel is more than fair.

By Anonymous on 26 October 2022 | Purchase not verified

Went to look at a vehicle no one around in the showroom, looked in sale office empty, stayed for about 10 minutes no one came to see us. So left the showroom and they lost a 8k sale.

By Anonymous on 09 July 2021 | Purchase not verified

What a waste of time

By Grace R on 09 October 2020 | Purchase not verified

Picked up a little used Suzuki Swift yesterday from James Shepherd Ltd and they've been great! They were very clear about how the process worked, how long the MOT would take, and updated me without prompting. I was genuinely impressed with the 12 month MOT being included and that they left no advisories.

Reply from James Shepherd Limited on 10/10/20

Thanks very much Grace, hope you enjoy the Swift...

By Steve M on 04 March 2020 | Purchase not verified

Brilliant, bought a mini from them, no quibble on price, car needed a couple of parts,service exceptional, car booked in jobs completed as agreed, cannot fault both sales and service.

Reply from James Shepherd Limited on 05/03/20

Thanks very much Steve. Glad we got it sorted and hope you enjoy the car.

By Elizabeth O on 17 October 2019 | Purchase not verified

Really pleased with my purchase. No high pressure sales chat and I do seem to have got a good vehicle at a sensible price. All the paperwork was sorted easily and quickly. There was a minor issue which was sorted quickly and without fuss.

Reply from James Shepherd Limited on 31/10/19

Thanks very much. Hope the cars fine and glad we can help.

By Dave H on 26 June 2019 | Purchase not verified

Bought a Suzuki Vitara from James Shepherd and the car has been great. Service from Shepherds couldn't be faulted really. Communication was good start to finish & we weren't pestered into a deal. Overall, very happy & we would have no problems recommending. Off to France in the car very soon so fingers crossed!

Reply from James Shepherd Limited on 27/06/19

Thanks very much. Hope you have a great time in France. G