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Customer reviews of James Shepherd Limited

At James Shepherd Limited we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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James Shepherd Limited

James Shepherd Limited

Based on 40 customer reviews

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  • 5


    By Rebecca B on 11 February 2020 | Verified purchase

    Bought my car online, G***** was extremely helpful and delivery driver N***** arrived on the dot. Very pleased with both the car and the service. Despite the fact I am over 160 away from the dealership I would consider buying from them again.

    Reply from James Shepherd Limited on 17/02/20

    Thanks Becci, was a pleasure to deal with you. And Norman was very grateful for the lift to the train station. G

  • 5

    Highly recommend James Shepherd

    By Graeme M on 07 January 2020 | Verified purchase

    Super friendly, knowledgeable and not pressuring at all like some car dealers.

    Reply from James Shepherd Limited on 09/01/20

    Thanks very much Graeme, glad we got you sorted out.

  • 5

    Great service!!!

    By Wendy F on 07 September 2019 | Verified purchase

    Absolutely no pressure when I went to look at the car I eventually bought. The salesman was there to answer any questions/queries I had, and sorted out all the paperwork for me. Will be using them again, and would highly recommend them!!

    Reply from James Shepherd Limited on 08/09/19

    Thank you very much Wendy. I hope you enjoy the Hyundai as much as you did the Agila. Gordon

  • 5

    A trusted car dealership that I would use again

    By Jonathan M on 15 April 2019 | Verified purchase

    Viewing cars, getting answers to any questions and arranging a test drive was a stress free experience. The Salesman was knowledgable and pleasant to deal with and showed empathy towards any issues prior to the purchase of my new car. Discounts on screen prices were resisted but the cars are competitively priced and very well presented. I was happy with the Cam Belt replacement and body shop touch ups instead of a cash discount.

    Reply from James Shepherd Limited on 20/06/19

    Thanks very much Jonathan. Hope you are enjoying the car.

  • 5

    A great local service

    By Helen P on 23 December 2018 | Verified purchase

    Am very happy with my new motor. Shepherds helped me all the way, from choosing, test driving, and making a good decision. Also being able to trade in my old van was a big bonus!

    Reply from James Shepherd Limited on 24/12/18

    Thanks Helen, always happy to help and I bet you never drive a manual again... Now we just need to find someone who wants an old van :-)

  • 5

    Mr Happily Satisfied

    By Martin U on 28 November 2018 | Verified purchase

    Very good experience dealing with this retailer. No pushy sales people to contend with and came away satisfied that I had a good deal. Would highly recommend them to anybody.

    Reply from James Shepherd Limited on 18/12/18

    Thanks Martin... Glad we could get you fixed up...

  • 5

    Second car purchased

    By Sara W on 22 October 2018 | Verified purchase

    The second car I have purchased from James shepherd, very pleased with the service, always a pleasant transaction and very helpful staff.

    Reply from James Shepherd Limited on 10/11/18

    Thanks for the business .. Hope to see you in a couple of years to get our hattrick ..

  • 5

    New car purchased.

    By Mark G on 30 August 2018 | Verified purchase

    Excellent service and customer relations. I would recommend these to all my friends.

    Reply from James Shepherd Limited on 31/08/18

    More than welcome Mark, hopefully we'll get an invite to the Spa, when its finished!

  • 5

    Fabulous service from start to finish!

    By Samantha M on 27 August 2018 | Verified purchase

    Nothing was too much trouble and the salesman was very helpful throughout my car purchase. I cannot reccomend enough.

    Reply from James Shepherd Limited on 30/08/18

    Thanks Sam, we just need to convince your mum to let your dad buy the Defender!

  • 5

    Hassle free part ex, excellent deal on new car.

    By Christine P on 10 August 2018 | Verified purchase

    I got a really good price on my part ex and absolutely love my new car. Gordon was very helpful and friendly. We were 2 hours away so the car had a good run to get home and absolutely no problems, beautiful part of the country well worth the journey for my car.

    Reply from James Shepherd Limited on 25/08/18

    Thanks Christine, glad you love the car and come back and see us for a visit…

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